True sustainability considers social, environmental, and economic impact. Sustainable jeans, subsequently, must achieve three things:

- Sustainable jeans must enrich the lives of the people who made them.

- Sustainable jeans must be made in a way that respects and protects our planet.

- Sustainable jeans must be made in a way that is economically viable for generations to come.

Our primary raw material is organic cotton.

Organic cotton is farmed with zero use of agrochemicals, such as synthetic pesticides and chemical fertilizers, which are known to reduce soil quality, contribute to water pollution, and affect the health of farmers.

According to a 2017 report by the Textile Exchange, organic cotton uses 91% less 'blue' water (from groundwater and surface-water bodies, such as freshwater lakes and rivers) than conventional cotton.

All new Outland Denim products, and our women's range are vegan friendly. We are in the process of phasing out the use of leather patches on our core Mens styles too.

We use Jacron for our brand patches, and you can read more about it here.

There are so many possible areas to consider when searching for sustainable brands. Here are our favourites:

1. Is sustainability information listed on their website as a first reference? At a minimum, this should include where garments were made, who made them, materials used, ethical trade agreements, and supply chain transparency. If these aren’t visible we recommend contacting the brand for more information.

2. Does the brand publish evidence that they have close relationships with, and detailed insights about, all suppliers? The closer the relationship, the more likely the brand is actively taking measures to ensure the people who make their clothes are treated fairly. Look for relationships with not only production suppliers, but further down the supply chain. Does the brand know and share with you, for example, where their cotton is farmed?

3. Does the brand publish evidence that they are producing in the most environmentally way possible, or trying to mitigate their environmental impact?

4. Does the brand invest in research, innovation, and effective community initiatives that work to improve the fashion industry and lives of the people in it?

5. Do trusted 3rd parties rate the their social and environmental claims? B Corporation, Good On You, and The Ethical Fashion Report are a few of the most credible sources. With these resources you can clearly see the strengths and weaknesses of brands (before you buy) in the areas that you value most.

6. Look out for Greenwashing! A manipulative marketing trick that brands use to make them seem more sustainable than they are. If they are missing important details and do not seem genuine, they probably are not.

Standard (2-6 days delivery)

- Free Shipping on order over $100
- $9 on orders below $100

Express (1-3 days delivery)

- Flat rate $14

- Australia Domestic Standard: 2-6 days

- Australia Domestic Express - 1-3 days.

You will receive a tracking link via email within 24 hours of placing your order. You can use this link to monitor its whereabouts.

We use all major carriers, however the majority of orders are shipped using:

- Domestic - Australia Post
- International - DHL

Yes. Shipping for international orders outside of Australia/New Zealand is $25 per order.

Very much so. We use 100% FSC Certified and recycled cardboard mailers with soy based inks. You can see them for yourself here.

No we do not offer free returns. Returning an item by post is $10 AUD. Data reveals that the offer of free shipping and returns can result in orders being placed without size guide consultation which increases returns, negatively impacting Outland Denim's carbon footprint.

We want you to love your Outlands. If you're not happy with the items you receive, you can return them within 30 days of purchase.

- Please note that returns are not available on Sale or Outland Outlet items. However we are pleased to offer you an exchange or store credit on these items.
 
- Return requests must be processed using our returns portal. You can access that here. Our system provides return labels. Note: returns from different orders must be processed separately. 

- Items must be returned in original condition, unworn, unaltered, unwashed and with tags attached.

With ease we are pleased to say. To submit your request please follow these steps:

1. Click here to create a return shipping label.

2. Make sure all returned items are in the box with the original order invoice.

3. Download, print, and securely attach your shipping label. If your label is not attached to the front of your parcel, we will not be able to process your return/exchange.

4. Visit your local Australia post to ship the package. If needed, they can print your return label. You will receive a QR code via email - simply present this for scanning.

5. You will receive a confirmation email once the returned item has been received.

From here, please allow up to 14 days for us to process your credit note, exchange or refund.

Please reach out to freedom@outlanddenim.com.

Please note you will need to return the product to us at your own expense as we do not cover international returns.

If returning an item, you will receive a confirmation email once the returned item has been received.

From here, please allow up to 14 days for us to process your credit note, exchange or refund.

Unfortunately we are unable to facilitate a return or exchange for jeans that have been worn. However, we have just launched a partnership with Airrobe, an online marketplace that allows you to link purchases in
order to rent or re sell your Outlands in the future.

If your jeans have been worn but you suspect they are faulty, we offer
free replacements for all faults during the first year. Please reach out to freedom@outlanddenim.com. Include your order number and images.

Please follow the instructions in our fit guide to take your measurements. This way you're sure to find some perfect fitting denim.

Please visit the product page, select your size, and click the button displaying 'LANDING SOON | FIRST ACCESS HERE'.

Leave your email address, as prompted, and we'll notify you the second more product is available.

This depends on a number of factors. Please get in touch with our customer service team here as quickly as possible to check if we can help

To apply your gift voucher or promo code, please enter the code at checkout.

Yes, you can combine one gift card and one promo code on the same order.

However, you can not combine two gift cards and you can not combine 2 promo codes. They must be used separately.