You can return items within 30 days from the date of purchase. We will issue an exchange or full refund provided items are returned in their original condition. Please follow the steps below to return or exchange items within Australia: 

  1. Complete the returns form provided with your original order.
  2. Place in package with jeans and proof of purchase. 
  3. Adhere the paid return post slip (provided in your parcel) to the top of the parcel to ensure you are not charged postage fees.
  4. Hand in to your local Australia Post. 

        If you require a refund, the purchase price will be refunded back into your account once we have receipt of the jeans. 

        If you require an exchange, we will send the new pair of jeans free of charge once we have receipt of the original pair, and contact you via email with your tracking number. 

        Please follow the steps below to return or exchange outside of Australia: 

        1. Complete the returns form provided with your original order.  
        2. Place in package with jeans and proof of purchase. 
        3. Ensure product is safely packed and clearly addressed to: 

        OUTLAND DENIM 
        3/18 Main Street  
        North Tamborine, QLD, 4272 
        AUSTRALIA  

        For international returns and exchanges, we do not offer free return shipping, however we'll ship exchange items back to you free of charge. Please send your garment via a traceable method, marking your package clearly as ‘Returned Goods’ to avoid custom delays. Obtain a valid proof of postage and hold onto it until you receive your refund or exchange. 

        If you have any further questions, please contact freedom@outlanddenim.com

         

        Manufacturer’s Warranty  

        We make every effort to ensure the quality of the jeans we produce is impeccable. If there is a fault found in either the denim or the manufacture of your garment, Outland Denim will happily replace the garment within six months of purchase. This does not include damage to the garment or general wear and tear. Please contact freedom@outlanddenim.com for further assistance.